Shipping policy
Last Updated: June 2026
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Times
United States
● Standard Shipping: 3–7 business days
● Expedited Shipping: 2–4 business days
International Shipping
● Delivery times vary by destination and customs processing.
Tracking Information
Customers will receive tracking information via email once the order has shipped.
Shipping Delays
Delivery times are estimates and may be affected by:
● Weather conditions
● Carrier delays
● Holidays
● Customs inspections
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Additional shipping fees may apply if a package is returned due to an incorrect address.
Lost or Stolen Packages
Empire Steel USA is not responsible for packages marked as delivered by the carrier. Customers should contact the shipping carrier directly and file a claim if necessary.
Contact
Email: ademir@empiresteelusa.com