Refund policy
Last Updated: June 2026
At Empire Steel USA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
● Returns are accepted within 30 days of delivery.
● Items must be unused, unworn, and in their original packaging.
● Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
● Customized, engraved, personalized, or special-order items are non-refundable unless defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.
Refunds
Once your return is received and inspected:
● Approved refunds will be issued to the original payment method.
● Processing times may vary depending on your financial institution.
● Original shipping charges are non-refundable unless the error was ours.
Exchanges
We replace items only if they are defective, damaged, or received incorrectly.
Contact Us
For return requests, please contact:
Email: ademir@empiresteelusa.com